This service is designed for academic departments, colleges, and student success units seeking to improve retention, advising quality, case management workflows, and overall student outcomes. All engagements are customized to your institution’s structure, populations, and current challenges.
Recommended Documents to Prepare Before the Kickoff Meeting:
• Retention or persistence reports (if available)
• Advising workflows or case management notes
• Student communication samples (emails, texts, outreach flows)
• Team roles and responsibilities
• Roadblocks currently facing advisors or success staff
• Key performance indicators your unit tracks (or wants to track)
Communication & Turnaround:
Engagements often include workflow redesign, success metrics, advising strategy enhancements, and implementation guidance. Custom quotes reflect project scope, complexity, and institutional needs. Hourly sessions may be used for focused consultations or leadership coaching.